Terms of Service

The following conditions apply to lawful use of the Topicals website and to every order accepted for U.S. delivery.

Account and Order Accuracy

Customers must use Topicals lawfully and provide accurate billing, delivery, order, and contact information.

U.S. Delivery Terms

Free standard shipping and tracking apply to U.S. orders from Topicals; the normal schedule is 1–2 business days for processing plus 4–6 business days in transit, without a guaranteed arrival date.

USD Transactions

Prices and payments at Topicals are in USD. Taxes are charged as required by applicable law rather than under any fixed tax-free promise.

Cancellation and Order Review

Topicals accepts cancellation requests only before shipment and handles later requests under the Refund Policy. Orders involving fraud, illegality, lack of authorization, or a material pricing error may be declined.

Return Terms

Eligible no-reason returns and exchanges are available for 30 days after delivery. Topicals pays approved return shipping, including for quality issues, and returns approved refunds to the original payment method within 5-10 business days.

No-reason exclusions cover customized products, clearance and Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise; remedies for defective, damaged, incorrect, or incomplete orders remain available.

Store Contact Record

Legal business name: Topicals
Storefront name: Topicals
Customer care email: support@topicalsdew.shop
Customer care phone: 512-820-4563
Mailing and return address: 644 Jacobsen Cir, Newark, Delaware, 19702, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))